Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity â of culture, thinking, learning and leading â is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbiltâs mission is to advance health and wellness through preeminent programs in patient care, education, and research.
Through the exceptional capabilities and caring spirit of its people, Vanderbilt University Medical Center leads in the delivery of exemplary health care, improving the lives of individuals and communities regionally, nationally and internationally. We combine transformative educational programs, compelling scientific discoveries, and distinctive personalized care to achieve this goal.
To consistently achieve excellence in medical science and health care, Vanderbilt University Medical Center Development builds relationships and encourages philanthropic contributions to directly impact todayâs work and to secure a strong future of service. Enthusiastic and timely support from our philanthropic partners enables the Medical Center as a nonprofit academic medical institution to excel in conducting groundbreaking research, training future leaders and providing compassionate care to patients.
The Program Manager, Digital and Direct Marketing, reports to the Director of Digital and Direct Marketing. The person filling this position is responsible for handling direct marketing campaigns for the internal VUMC groups outside the primary entities of Monroe Carell, Jr. Childrenâs Hospital at Vanderbilt, Vanderbilt-Ingram Cancer Center, and VUMC, providing donor customer service for individual donors giving under $25,000 annually and managing special campaigns like The Big Payback and pilot projects. This role also executes the acknowledgment process for honor and memorial gifts.Additionally, this position assures administrative needs of the program are completed in an accurate and timely manner, including maintaining budget, invoice tracking, weekly appeals progress reports and monthly sustaining donors. Other projects deemed suitable for and consistent with digital and direct marketing objectives will be assigned.
Â·Provide project management of affinity appeals in partnership with sponsoring major gift officers. Provide technical support to assure project is implemented in time, according to budget to the agreed specifications.Communicate across teams and functions to assure and high quality product and success.
Â·Assure digital and direct marketing administrative requirements such as maintaining budget and invoices and tracking weekly appeals progress and monthly sustaining donors.
Â·Provide excellent customer service to donors inquiring about VUMC Development-related activities.
Â·Coordinate with VUMC Development colleagues as needed to ensure effective and accurate communication, use of content and donor outreach.
Â·A bachelorâs degree and three years of relevant experience required.
Â·Creative thinking and problem solving skills.
Â·Strong project management skills.
Â·Ability to see the âbig pictureâ regarding how donor programs and stewardship advances the philanthropic relationship between online and direct marketing donors and the Medical Center.
Â·Strong oral and written communication skills.
Â·Excellent customer-service skills with the ability to speak to donors at all levels.
Ability to maintain a productive and collaborative working relationship with partners across the Medical Center.
Strong skills in Microsoft Office Suite, especially Word and Excel.
Experience working with complicated data and segmentation.
This is a full-time position.
Evening and weekend work as needed.
VUMC Recent Accomplishments:
Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:
US News & World Report: #1 Hospital in Tennessee, #1 Health Care Provider in Nashville, #1 Audiology (Bill Wilkerson Center), 12 adult and 10 pediatric clinical specialties ranked among the nation's best, #15 Education and Training
Truven Health Analytics: among the top 50 cardiovascular hospitals in the U.S.
Becker's Hospital Review: one of the "100 Greatest Hospitals in America"
The Leapfrog Group: grade "A" in Hospital Safety Score
National Institutes of Health: among the top 10 grant awardees for medical research in the US
Magnet Recognition Program: Vanderbilt nurses are the only group honored in Middle Tennessee
Nashville Business Journal: Middle Tennessee's healthiest employer
American Hospital Association:among the 100 "Most Wired" medical systems in the US
Vanderbilt University Medical Center is a comprehensive health care facility dedicated to patient care, research, and biomedical education. Our reputation for excellence in these areas has made us a major center for patient referrals from throughout the Mid-South. Each year, people throughout Tennessee and the Southeast choose Vanderbilt University Medical Center for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion.The mission of Vanderbilt University Medical Center is to advance health and wellness through preeminent programs in patient care, education, and research.