Erie Family Health Centers is a community health center that cares for over 75,000 medical and dental patients across 13 locations throughout Chicago and the northern suburbs. For more than 60 years, we have provided high-quality care to diverse patients most in need, regardless of their ability to pay. As part of our commitment to remaining a top workplace in the Chicago area, Erie offers competitive compensation, generous paid time off, benefits, and many opportunities for learning and growth.
Erie Family Health Centers is looking for a strategic, analytical and approachable leader like you to join our Leadership Team! The Director of Marketing and Communications will work under the general direction of the Vice President of Strategy and Business Development, and partner closely with the operations, development, and executive leadership teams. As a member of Erie’s leadership team, this role offers a tremendous opportunity to expand the reach of our nationally recognized, high quality primary care model and positively impact thousands of families across the Chicagoland area in the coming years. The successful candidate will share our organizational belief that healthcare is a human right and will value the dignity of all people.
Lead in the development, implementation and evaluation of the marketing and communications strategy for Erie Family Health Centers to support our strategic goals, including patient retention and acquisition, employee engagement and recruitment, fundraising, and overall brand and reputation enhancement
Lead a team to drive the use of effective storytelling, leveraging multiple tools and platforms to create engagement and entice healthcare system usage among a targeted consumer base in our Chicago area communities
Responsible for internal communications and working with leaders to develop strong, timely, consistent messaging
Oversee Erie’s digital assets including website, patient portal, intranet, and social media sites and assure that content is continually refreshed and kept current
Develop metrics and scorecards to assess return on investment of marketing and communications efforts. Report outcomes to executive leadership on a regular basis and work from metrics to continually improve results
Support development team’s campaigns, events, and initiatives to assist our donor cultivation, solicitation, and stewardship efforts; support creation of annual report
Minimum of five (5) years of progressive experience in marketing, brand management, communications, and market research, preferably in the healthcare industry, including at least three (3) years in a leadership role (people and financial)
Prior experience in healthcare strongly preferred
In-depth understanding of marketing and communications tools and tactics, with proven experience developing and implementing strategic marketing and communications plans with associated metrics
Knowledgeable of the communities Erie serves—geographically and culturally – and deeply committed to the Erie mission
Ability to communicate effectively in both English and Spanish preferred, but not required
About Erie Family Health Centers
Erie Family Health delivers high quality care to over 73,000 medical patients and 12,500 dental patients in the language of their choice and with respect for their cultural values and beliefs. Nearly all of our providers are bilingual in English and Spanish. Our community-based health centers are portals to high-quality care—and a higher quality of life—regardless of a patient’s ability to pay. Erie serves patients from 13 sites, including seven large primary care facilities (four with integrated, on-site dental care), five school-based health centers and the only freestanding comprehensive teen health provider in Chicagoland. At Erie Family Health Center, we believe health care is a right, not a privilege. Our mission is to provide accessible, affordable and high quality health care for those in need.