Marketing & Communications Operations and Project Management Associate
Johns Hopkins University
Location: Baltimore, Maryland
Internal Number: 96717-en_US
We are seeking a Marketing & Communications Operations and Project Management Associate who will recommend, create, and manage tools for tracking progress of projects, while integrating within the school the standardized tools, techniques, and best practices around project management. In addition, this position will help to foster a culture of process improvement through the creation and embedding of best practices and assisting the MarComm team to utilize the frameworks in order to optimize processes.
They will work closely with the Associate Director to manage deliverables for all MarComm colleagues and stakeholders throughout the school, including fielding incoming requests to confirm the scope of requested work and ensure strategic purpose. This position is responsible to identify collaborative solutions for execution of project requests, schedule and prioritize deliverables, and assign tasks across the entire MarComm team for several hundred projects annually in a fast-paced, highly dynamic environment. They will track and report progress for the collective team book of work, maintain working and archival files within the project management system, and prepare and disseminate timely progress and summary reports.
This position will work closely with all members of the MarComm team and will maintain relationships with stakeholders across the school, as well as external vendors, to drive the team's collective alignment of resources and maximize the team impact towards school wide objectives.They will also execute marketing plans for identified projects and initiatives, as assigned by Associate Director, to ensure continuity in support to our partners and projects. Responsibilities include identifying solutions and recommendations to ensure project completion for non-program specific departments including but not limited to Alumni Relations, Career Development, Development, Events Management, Faculty and Student Affairs.
Specific Duties & Responsibilities:
Manage project management (PM) tool, currently Smartsheet, for the MarComm team.
Analyze and make recommendations for alternative PM tool(s) as needed.
Optimize PM tool for efficiencies in support of the needs of the MarComm department.
Train team members on PM tool use and best practices and support tool use.
Lead weekly MarComm status update meeting, executing any necessary follow-up with team members.
Identify potential issues or challenges to project completion and provide recommendations.
Assist in creating documentation for both existing and new business processes and flows.
Prepare regular project status updates and summary reports.
Execute specific audit or assessment reports as requested to inform efficient decision making.
Manage project archival system, ensuring all work is filed in a timely manner.
Collaborate with team members to create process efficiencies in existing operational systems, i.e., tracking paid invoices, maintaining accessible branded templated files for partner access.
Manage vendor-sourced projects (e.g. printed materials) to ensure delivery of projects on budget, on time, and meeting quality expectations.
Establish and maintain excellent relationships with school partners to better assist in oversite of marketing projects supporting partner initiatives.
Work with key stakeholders across various departments to understand business requirements and needs, as needed per identified project.
Provide MarComm support to school stakeholders related to identified projects as assigned by Associate Director
Other duties as assigned.
Special Knowledge, Skills, & Abilities:
Exceptional oral and written communications skills, including ability to interact with all levels of employees, students, executives, and high-level external stakeholders while maintaining professionalism.
Strong project management skills and demonstrated problem solving skills.
Proven ability to juggle quick deadlines with multiple projects and deadlines, combining speed and excellence in performance while maintaining composure and flexibility.
Resourcefulness, attention to detail, and follow-through.
Self-starter, ability to exercise independent judgement under minimum supervision.
Proven ability to work as part of a team with a results-oriented approach.
Ability to develop excellent relationships, fostering confidence and trust.
Solutions-oriented approach to marketing and communications strategy.
Strong knowledge of marketing communications.
Excellent organization and time management skills.
Experience with internal and external communications planning, storytelling, and messaging.
Comfortable negotiating with corporate stakeholders, vendors, and suppliers.
High competency with Smartsheet and other project management software and systems (Asana); act as a super user for department.
Extensive knowledge of continuous improvement methodologies and tool sets.
Ability to maintain confidentiality of information, diplomacy, tact, and professionalism in actions and appearance.
Working knowledge of MS Teams.
Proficiency with project management software with full understanding of how to optimize tools, as well as the ability to provide usage recommendations and light technical support for team.
Minimum Qualification (Mandatory)
Bachelor's Degree in related field.
Four years related experience.
Advanced degree may substitute for required experience, to the extent permitted by the JHU equivalency formula.
*Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
Bachelor's Degree in Management, Business, Marketing or Communications.
Five years of related experience related business, project management, marketing, public relations, or communications preferred.
Experience working with in Higher Education setting.
PMP or CAPM certificate.
Extensive experience with Smartsheet and Asana.
Classified Title: Communications Associate Working Title: Marketing & Communications Operations and Project Management Associate Role/Level/Range: ATP/04/PD Starting Salary Range: $61,070-$83,900 (Commensurate with experience) Employee group: Full Time Schedule: Mon-Fri 8:30-5:00 with some evenings and weekends as required for project work Exempt Status: Exempt Location: Hybrid/JH at Harbor East Department name: Marketing & Communications Personnel area: Carey Business School
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
The successful candidate(s) for this position will be subject to a pre-employment background check.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at firstname.lastname@example.org. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.
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Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.