NISC is an information technology company that develops and supports software and hardware solutions for our Member/Owners who are primarily utility and telecommunications cooperatives and companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering and operations, as well as many other leading-edge IT solutions.)
We are looking for a Product Manager to join our Customer Engagement and Marketing Product team. In this role, you’ll play a key role in building and enhancing processes for our enterprise Marketing software solution, built on Salesforce. You will work closely with our Members to understand the current landscape around customer engagement and how they can automate processes to improve their relationship with their customers. ?
This position requires a mix of strategic thinking, consulting, and selling, depending on the type and stage of the engagement. You should be adept in understanding the customer journey through program enrollments (ex: enrollment in dynamic rates, electric vehicle programs, or other distributed energy resource programs) and services provided by utilities and telecommunication providers. Attention to detail, time management and clear communication are essentials tools in delivering an enterprise offering. You will work independently, alongside our professional services teams, and with subject matter experts across the enterprise.
You should have excellent written and verbal communication skills and be comfortable leading and driving discussions with a variety of technical and business stakeholders with different opinions, technical and management backgrounds and priorities.
Manage the product lifecycle for new products being developed and manage existing product enhancements and priorities with internal stakeholders.
Establish best practices and guidelines for how functional requirements and business processes are defined.
Manage the product roadmap for a specific product and work with all stakeholders across the business.
Lead research, analysis and resolution of Member/Customer product needs.
Coordinate and manage work with support and product SME’s participating in the process of defining functional requirements.
Collaborate across departments to develop, determine and execute new functionality as part of the product development lifecycle.
Support sales, sales operations, demonstrations, account managers and other teams regarding product features and functionality.
Perform use case research and ensure use cases support product and organizational objectives.
Other related duties as assigned.
Commitment to NISC’s Statement of Shared Values.
Knowledge, Skills & Abilities Preferred:
5+ years of related experience preferred.
Knowledgeable with CRM applications, preferred?Salesforce?
Experience with Leads, Opportunity and Marketing campaigns
Excellent verbal and written communication skills.
Excellent presentation and training skills.
Advanced knowledge of Project Management processes and theory.
Excellent research and problem-solving skills with a strong attention to detail.
Advanced level knowledge of the Utility or Telecom industries, preferably both.
Working level knowledge of end-to-end software development lifecycles.?
Strong ability to effectively lead, influence, teach and mentor others.
Ability to identify key performance indicators and define sound business process of product development.
Excellent ability to organize and prioritize.
Excellent ability to demonstrate Initiative & Accountability.
Bachelor’s Degree in a business-related field or equivalent experience.
Minimum Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member-Owners who are primarily utility cooperatives and telecommunications companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering & operations, as well as many other leading-edge IT solutions.
At NISC, our focus is service excellence and innovative information technology solutions that enable our Member-Owners to excel in customer service, maximize diversification opportunities, and compete effectively in the changing utility and telecommunications industries..
Today, more than 20 million consumers in all 50 states, American Samoa, Palau, and Canada receive utility or telecommunications services from companies utilizing our advanced information technology systems. As a cooperative, NISC is owned by the users of our systems, our Member-Owners, providing an unparalleled working relationship and inside understanding on industry operations, changes and requirements. Our full complement of software and hardware solutions are... highlighted by innovations such as:
Internet bill payment and presentation
Graphical and mobile mapping systems
Activity costing systems
Energy deregulated billing
Telecommunications switch provisioning and many others
NISC and its subsidiaries employ more than 1,200 individuals in four cities (Lake Saint Louis, Mo., Mandan, N.D., Shawano, Wis. and Cedar Rapids, Iowa). Our staff represents a blend of seasoned professionals with in-depth knowledge of the telecommunications, energy and other utility industries along with talented technical engineers skilled in the most effective software development and delivery techniques. We are dedicated to providing quality service to our Members/Customers through unlimited phone support, online user documentation and knowledge bases, hands-on learning opportunities and site visits.