Location: Ithaca, New York
Event Service & Marketing Manager, The Statler Hotel
Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.
The Statler Hotel & The Nolan School of Hotel Administration:
Our Statler Family:
We are a team of hospitality professionals who proudly lead the premiere collegiate lifestyle hotel, welcoming the world to the cherished gathering place for those who love Cornell University. We challenge thinking, while connecting and cultivating people. Our actions are driven by a collective aspiration to build a culture of collaboration, celebration and excellence. Our mission is to provide uniquely crafted experiences through personalized connections that will inspire future leaders who will change the world of hospitality.
What is expected as a member of the Statler Hotel's Management Team:
Statler Hotel leaders are expected to lead with hospitality. We connect with each member of our staff, ensuring staff feel welcomed, comfortable and important. We strive for self-mastery, accepting of ourselves and others, demonstrating empathy, and gratitude. We lead with a servant heart, practicing the fundamentals of LEAD (listen, educate, action and deliver). We engage, intentionally giving our time, talent and heart to those we lead, making sure everyone on our team feels significant, leveraging the power of encouragement. We use a coaching style of leadership, utilizing SMART goals and extending grace as we motivate employees to do their best. We create stories and memorable experiences to inspire our staff.
Your role as an Event Service & Marketing Manager:
EVENT SERVICES: Serve as Conference and Event Service Manager for the Statler Hotel Sales/Catering Department, managing multiple tasks in a fast-paced environment. Responsible for managing all assigned bookings from post-contract including short-term programs through to onsite handling. Duties include client outreach at set timeframes to begin the finalization process, managing client communications by phone and email, setting up appointments to tour facilities and discuss agendas when applicable, and managing room blocks and cut-off dates. Communicate all details, including room reservation and billing details, rooming lists, room resumes, and Meeting & Events event orders to ensure the smooth execution of the client's conference or event. Host internal pre-cons on new conferences or when requested. Flexible schedule to work as the volume of business dictates. This may include weekends, evenings and holidays. Follow best practices and auto-traces utilizing the Delphi sales and catering system. Input all critical event detail into appropriate traces. Required to be on site for select high-profile conferences and events to ensure a smooth transition to the Meeting & Events team. Responsible for accurately forecasting meeting, event, and conference revenue on a monthly basis on assigned accounts, including data extraction and input.
MARKETING: Working with the Director of Sales & Marketing, managing the marketing plan and activities to include but not limited to: Social Media (including all outlets and HLDP), Hotel Brand Compliance (both client facing and employee facing), All Collateral (ensuring consistency throughout the hotel), Activations, Photo Shoots (regularly taking photos for posting purposes), PR Activities, Promotions, Basic Graphic Designs, Quarterly Promo Meetings, Monthly Social Media Meetings, Newsletters, Manage VIP Program, Respond to all online comments, Press Releases, Involved with Strategic Marketing Plans and Execution, Update and Maintain Website, Promote Advertorials, and Assist with Food Events where we are showcasing.
- Associate's Degree in hospitality or business and 2-4 years of hospitality experience
- Highly motivated, dynamic individual with a professional demeanor and superior customer service skills, indicative of a AAA-rated Four-Diamond hotel.
- Must be familiar with all aspects of hotel operations and knowledgeable about catering/conference planning and execution.
- Ability to manage multiple tasks under pressure in a fast-paced environment
- Proven organizational, interpersonal and communication (oral and written) skills
- Proficiency using Microsoft Word and Excel
- Design software
- Strong communications skills
- Bachelor's Degree in hospitality or business
- 3-5 years of hospitality experience
- Prior catering sales or conference planning management and Delphi experience ideal but not required
- Marketing experience preferred
Rewards & Benefits:
As a Statler Hotel employee, you uniquely reap the benefits of working for Cornell University, a nationally ranked Ivy League institution. Cornell has been recognized as an award-winning workplace for our health, wellbeing, sustainability and diversity initiatives. Cornell provides a wide array of great benefits which include:
Join Us & Apply Today!
This position is full-time, based in Ithaca, NY, and is eligible for benefits. If interested in applying, we welcome you to include a cover letter and resume with your application to highlight your interest and experience for the position.
No sponsorship for a work visa is available for this position.
Cornell University and the Statler Hotel embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.
University Job Title:
Program Assistant II
Pay Rate Type:
$25.48 - $29.61
Remote Option Availability:
Job Titles and Pay Ranges:
Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:
Prior relevant work or industry experience
Education level to the extent education is relevant to the position
Unique applicable skills
Academic Discipline (faculty pay ranges reflects 9-month annual salary)
Online Submission Guidelines:
Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:30 a.m. - 4:30 p.m. to use a dedicated workstation to complete an online application.
Notice to Applicants:
Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.