Communications and Marketing Professional 3 (MR11)

Description: The University of Tennessee, Knoxville, seeks applications and nominations for the position of Marketing Cloud Manager. This position oversees marketing operations activities within Salesforce Marketing Cloud--the university's enterprise student communications platform--including governance, business processes, and user enablement. The manager advocates for the student experience and the needs of our audience and helps drive product adoption and growth to meet those needs.

UT is the state's flagship research university, a campus of choice for outstanding undergraduates, and a premier graduate institution. As a land-grant university, the institution fulfills its access mission through a commitment to excellence in learning, scholarship, and engagement.

The university is investing in a transformational project to implement an enterprise CRM system, built on the Salesforce platform. Initial implementation is underway, and the first phase of this multi-year initiative will launch in spring 2024. The inaugural Marketing Cloud Manager will be central to the success of this endeavor and will have the opportunity to shape the future of how our students engage with the university.